Question 1

How do I place an order?

Accepted Answer

Visit harvestcleanfood.com/menu, choose your meals or a meal program (Cut, Maintain, Bulk, or Performance), add to cart, and check out in under two minutes. You can checkout as a guest for your first order — create your account afterward to access your dashboard, skip/pause controls, and order history. All orders are confirmed by email immediately.

Question 2

Is there a minimum order?

Accepted Answer

No minimum for à la carte orders. Meal programs start at our 5-meal Starter Pack (฿1,490). Delivery is free on orders over ฿1,199; a ฿99 flat delivery fee applies below that. Most customers bundle 4–6 meals per delivery day to clear the free-delivery threshold easily.

Question 3

Can I request a custom order or macro target?

Accepted Answer

Yes. Athlete Tier and Performance Program subscribers can set a weekly macro target in their dashboard — our kitchen team adjusts portions and protein sources accordingly. For fully custom plans (specific allergen exclusions, sport-specific carb cycling, or post-surgery diets), email hello@harvestcleanfood.com and a registered dietitian will respond within one business day.

Question 4

Do you cater for group or corporate orders?

Accepted Answer

Yes. We offer group delivery to a single address for teams of 5 or more — gyms, offices, and sports clubs get a dedicated account manager, weekly invoice billing, and volume pricing. Contact hello@harvestcleanfood.com with your headcount and delivery postcode to receive a custom quote within 24 hours.

Question 5

Do you sell Harvest gift cards?

Accepted Answer

Yes. Harvest gift cards are available in denominations of ฿500, ฿1,000, ฿2,000, and ฿5,000. Purchase at harvestcleanfood.com/gift-cards — the recipient receives a digital code by email they can apply at checkout. Gift cards never expire and are redeemable against any order including meal programs.

Question 6

Which areas do you deliver to?

Accepted Answer

Bangkok zones: Sukhumvit, Silom, Sathorn, Thonglor, Ekkamai, Ari, Asoke, Phrom Phong, On Nut, Rama 9, Ratchadaphisek, and Ladprao. Pattaya zones: Central Pattaya, Jomtien, Na Jomtien, Pratumnak Hill, and Naklua. Check your postcode at harvestcleanfood.com/delivery — we expand zones quarterly, so check back if you are not yet covered.

Question 7

Which days do you deliver?

Accepted Answer

We deliver Sunday, Monday, Wednesday, and Thursday in both Bangkok and Pattaya. These four days are chosen to keep your refrigerator stocked with meals prepared that same morning — no Friday-to-Monday cold-chain stretch. You choose which of these days your weekly plan activates on.

Question 8

What is the order cut-off time?

Accepted Answer

Cut-off is 8 PM the evening before your delivery day. For Sunday delivery, cut-off is Saturday 8 PM. For Monday delivery, cut-off is Sunday 8 PM. Orders placed after cut-off go out on the next available delivery day. Subscription plan changes (swaps, skips, pauses) also lock at 8 PM the day before.

Question 9

What happens if I miss my delivery?

Accepted Answer

Our driver photographs and time-stamps the drop-off. If you provided a safe-spot instruction (lobby, security desk, doorstep), the insulated bag is left there and stays cold for up to 4 hours. If no safe spot is set and no one is reachable by phone, we contact you by LINE or SMS and attempt a re-drop that same route within 90 minutes — but cannot guarantee it. Set a safe spot in your dashboard to avoid missed deliveries.

Question 10

How do you keep meals cold during delivery?

Accepted Answer

Every order is packed in a food-grade insulated bag with pharmaceutical-grade gel packs rated to maintain 0–4 °C for 6 hours. Meals are chilled to below 4 °C before packing and loaded into refrigerated vans for the morning route. Bags are collected on your next delivery day and sanitised before reuse — a zero-waste cold-chain.

Question 11

How do you handle allergens?

Accepted Answer

Every meal card displays a standardised allergen panel: gluten, dairy, egg, soy, peanut, tree nut, fish, shellfish, and sesame. You can filter the menu by allergen at harvestcleanfood.com/menu. Our kitchen handles all 9 major allergens, so cross-contact is possible. If you have a life-threatening allergy, contact us before ordering — we will review your plan meal by meal and advise honestly if we can safely accommodate you.

Question 12

Are macro breakdowns guaranteed accurate?

Accepted Answer

Macro values (protein, carbs, fat, kcal, fibre) are calculated by a registered dietitian using verified ingredient weights and published Thai food-composition data. Each batch is periodically lab-tested. Stated values reflect the prepared, ready-to-eat weight. Real-world variation is ±5% due to natural ingredient differences — if you are tracking for a competition or medical need, note this margin.

Question 13

What portion sizes are available?

Accepted Answer

Two portion sizes: Regular (approx. 400–500 g per meal, suited to 60–80 kg athletes) and Large (+30% across all macros, suited to 80+ kg or high-output athletes). Large portions are available on Bulk and Performance programs and on à la carte orders via the size selector on each meal card. The price difference is ฿35–฿50 per meal depending on the protein.

Question 14

Where do your ingredients come from?

Accepted Answer

Protein sources: GAP-certified chicken breast from Charoen Pokphand Foods, MSC-certified salmon and tuna, and pasture-raised Thai beef from suppliers we visit quarterly. Produce: morning-market vegetables from Don Mueang wholesale, with some specialty items (edamame, broccoli, asparagus) sourced from Royal Project farms in Chiang Mai. No imports from countries with weaker food-safety standards. Supplier list available on request.

Question 15

How are meals cooked — steamed, fried, grilled?

Accepted Answer

Athlete-inspired cooking techniques throughout: proteins are either sous-vide (vacuum-sealed at 60–65 °C for 2–4 hours for maximum moisture retention), char-grilled, or steam-baked. Zero deep-frying. Sauces are reduced from real stocks — no packet bases. Carb portions (rice, sweet potato, quinoa) are steam-cooked and measured by weight before plating. Meals are chilled within 30 minutes of cooking under food-safety protocols.

Question 16

How do I pause my plan?

Accepted Answer

Log in → Dashboard → My Plan → Pause Plan. You can pause for 1–4 weeks at a time. Pausing before 8 PM the day before your next delivery takes effect immediately for that week. Your billing cycle pauses with you — you are never charged for a paused week. The 3-layer skip guard in your dashboard confirms the pause with a clear summary before you confirm, so there are no accidental pauses.

Question 17

Can I skip a single delivery without pausing?

Accepted Answer

Yes. From Dashboard → My Plan → Skip Next Delivery, you can skip any single delivery day without affecting the rest of your weekly plan. Skip before 8 PM the day before. Skipping is free, unlimited, and does not reset your subscriber discount tier. A skip confirmation screen (our 3-layer skip guard) shows you exactly which delivery you are skipping before you confirm.

Question 18

How do I cancel my subscription?

Accepted Answer

Dashboard → My Plan → Cancel Plan. Cancel before 8 PM the day before your next delivery to avoid being charged for it. After confirming cancellation you will see a retention offer (a discount or a free meal swap) — you are free to decline and proceed. Cancellation is immediate and you will not be billed again. Your data is retained for 90 days per Thai PDPA requirements, then deleted or anonymised unless you request earlier deletion at privacy@harvestcleanfood.com.

Question 19

Can I change my meal program (e.g. Cut to Bulk)?

Accepted Answer

Yes, switch programs anytime from Dashboard → My Plan → Change Program. Changes before 8 PM on the day before your next delivery activate from that delivery onward. Your subscriber discount tier carries over — switching programs does not reset your loyalty pricing. If you are on a fixed-rotation Standard tier, your new rotation begins from the next delivery cycle.

Question 20

Can I add a household member to my account?

Accepted Answer

Yes. Your account supports multiple delivery profiles under one subscription. Go to Dashboard → Household → Add Member, enter their name, delivery address, and portion preference. Each member can have a different meal selection, portion size, and delivery time window. Billing is consolidated to one invoice. Household members can be managed or removed anytime.

Question 21

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, and AMEX via Beam (our PCI DSS Level 1 payment partner). Apple Pay and Google Pay are supported on checkout for compatible devices. PromptPay QR is available for one-off à la carte orders. All card data is tokenised by Beam — Harvest never stores your card number, CVV, or expiry on our servers.

Question 22

What is your refund policy?

Accepted Answer

Quality issue reported within 24 hours of delivery (with a photo): full refund or meal credit, your choice, processed within 2 business days. Missed delivery caused by our error: automatic credit to your account by next business day. Cancellation refunds for unused subscription weeks: prorated credit within 3 business days. We do not refund for "changed my mind" on delivered orders, but we will always try to resolve quality concerns first. Full policy at harvestcleanfood.com/terms.

Question 23

What happens if my payment fails?

Accepted Answer

If a subscription charge fails (declined card, expired card, insufficient funds), we retry once automatically after 24 hours and notify you by email and LINE. If the second attempt also fails, your next delivery is paused and your account is flagged for card update. Update your card in Dashboard → Billing → Payment Method and your plan resumes on the next available delivery day. No penalty — we simply skip the uncharged delivery.

Question 24

Do you have fully vegan meals?

Accepted Answer

Yes. Our vegan range uses plant proteins (tempeh, edamame, tofu, legumes, and jackfruit) and is prepared on dedicated equipment to avoid cross-contact with meat-based sauces. Filter by "Vegan" at harvestcleanfood.com/menu. Vegan meals are clearly labelled and included in all program tiers. If you want a fully vegan plan, email us and we will configure your subscription to vegan-only meals.

Question 25

Are any meals certified gluten-free?

Accepted Answer

The majority of our menu is gluten-free by formulation — rice, sweet potato, and quinoa bases use no gluten-containing sauces or thickeners. However, our kitchen is not a certified gluten-free facility: some preparation surfaces and shared equipment have contact with gluten. Meals marked "GF" contain no gluten ingredients, but trace cross-contact is possible. If you have coeliac disease (not just gluten sensitivity), please contact us before ordering.

Question 26

Can you exclude a specific allergen from my entire plan?

Accepted Answer

For common single-allergen exclusions (e.g. dairy-free, shellfish-free), yes — add your exclusion in Dashboard → My Plan → Dietary Notes and our kitchen team reviews your weekly selection before it is finalised. We will flag any conflicting meals and suggest alternatives. For multiple simultaneous exclusions or rare allergens, email hello@harvestcleanfood.com so our dietitian can review your plan directly. We will not promise what we cannot deliver safely.

Question 27

How do I sign in? I don't see a password field.

Accepted Answer

Harvest uses magic-link login — no password needed. Enter your email at harvestcleanfood.com/signin and we send a one-click login link valid for 15 minutes. Click it on any device to be signed in instantly. This is more secure than a password (no password to phish or leak) and compliant with Thai PDPA data-minimisation principles. If you did not receive the link, check your spam folder or try again — links are sent within 5 seconds.

Question 28

I can't access my email. How do I recover my account?

Accepted Answer

Contact our support team at hello@harvestcleanfood.com or via LINE @harvestcleanfood with your name, phone number on file, and last order date. We verify your identity against two data points before transferring account access to a new email address. Account recovery typically takes under 2 hours during kitchen hours (8 AM–6 PM, seven days). Your order history, subscription, and loyalty points are all preserved during a transfer.

Frequently Asked Questions

Ordering

Delivery

Meals & Nutrition

Subscriptions & Plans

Payment & Billing

Allergens & Dietary Needs

Account

Still have questions?